AXS

What this watches

Events that sell through AXS. The monitor watches one event and posts a card the moment a ticket appears, in either market:

• General sale - tickets the promoter or venue puts back on sale, usually returns and holds being released.
• Resale - tickets other fans have listed. On AXS these sit beside the general sale rather than on a separate page, so one monitor sees both.

By default a monitor watches both. You can change that on the monitor, and you can set a maximum price so you only hear about tickets you would actually buy.

Which link to paste

Use the event's page on axs.com - the one that looks like axs.com/uk/events/123456/some-event-tickets. Open the event from the AXS site and copy the address bar.

If you paste the ticket page instead - the long address you land on after clicking through to buy - we will tell you so and ask for the axs.com page. That is not us being fussy: the event page carries something the ticket page does not, and without it a monitor cannot get started.

Paste the link into the new-monitor box and we name the event back to you before anything starts. A link to a listings page, an artist page or a venue page is not an event, and will be refused.

What the monitor reads

The same prices and availability the site shows a buyer, read directly rather than by loading the page. It checks about once a minute.

That interval is not us being cautious - it is the fastest the site publishes anything new. Asking more often returns the same answer it gave the last time, so it would spend your credits without finding anything sooner.

What it costs

AXS runs a check before it will show prices to anyone, and that check is what your credits pay for - about 8 credits an hour per event.

Unlike the other platforms, that figure does not change if you watch more closely. The checks are what cost; the reads in between are free. A reader lasts about twenty minutes and then has to pass the check again, which is where the eight an hour comes from.

You need nothing else: no sign-in, no proxies of your own, no captcha key. How credits work.

When it finds nothing

Most of the time an event has nothing on sale, and the monitor sitting quiet is it working. A card arrives when something appears.

Events come off sale. When a sale ends, AXS stops showing the event at all and the monitor will tell you it can no longer find tickets for it. That is the sale being over, not a fault - the monitor stops rather than spending your credits on something that cannot come back.

Some tickets have conditions. AXS sometimes restricts a block to particular cardholders or members. Where the site says so, we put the restriction on the card, so you can see before you click whether it is a ticket you can actually buy.

On a very busy sale

When an event goes on sale AXS puts everyone in a waiting room. A monitor is not a buyer and does not try to jump that queue; during those few minutes it may not be able to read, and it will say so and keep trying.

What it is good at is the long quiet afterwards - the returns and resales that appear hours or weeks later, which is when a card actually helps.

Something here wrong or missing? Tell us, and we will fix the page rather than just answer the message.